Who we serve / Health Plans

Pay the right claims.
Defend every denial

Health plans carry two exposures at once: claims paid that should not have been, and utilization decisions that have to hold up on appeal. CMS-0057-F now puts hard deadlines on prior authorization, and manual review capacity does not flex to meet them.

A physician in a white coat and tie reviewing a case at a two-screen desk.

The problem

What gets
in the way

Most claims are paid without a second look

A post-payment audit reads a few percent of claims, months later. Everything outside the sample is paid on the first read.

Regulatory clocks are now hard

CMS-0057-F sets decision deadlines with real consequences for missing them. Manual review capacity does not flex to meet a statutory clock.

Denials have to survive appeal

A determination that cannot show the clinical evidence it relied on is one that gets overturned, often years later, at an administrative hearing.

Solutions

What health plans use
PulseSync for

Every capability runs on the same platform, built from the same skill library and governed the same way, so adding one means new agents on a platform you already run, not a new vendor. See the platform